Returns & Exchanges

At Aqara LLC, we stand by the quality of our smart home technology and offer a 30-day return window for all products in their original packaging. We aim to ensure your home automation experience is seamless, providing full refunds or exchanges for any items that do not meet your expectations.

Return Process

• 1.
  Initiate Your Request

  Log into your Aqara account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronic devices in their original retail boxes, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Quality Inspection & Refund

  Once our technical team receives and inspects the hardware for functionality, your refund will be processed to your original payment method within 5-7 business days.